Written by
Annika Berglund Appliance Care EditorPublished October 29, 2026
VERIFIED
Error codeE13
ApplianceWasher
What E13 is telling you
The UKS stability control system watches the drum, and when it detects an unbalanced load it is activated and E13 appears. Manuals for the WM76S and the WM76-86 series describe the fault as unevenly distributed laundry.
What you will notice
The program time display flashes and does not count down until the load has been redistributed.
Why a load ends up lopsided
Very small loads, such as one towel, a sweater or a bathrobe, are practically impossible to spread evenly in the drum.
Items of awkward shape are just as hard to balance.
What to do, step by step
Open the door and loosen anything tangled or stuck together, then redistribute the laundry by hand.
With a small amount of laundry, either select Drain or Spinning after loosening it, or put in more laundry and restart the program.
Repeat the program and see whether E13 returns; if it does, a technician visit is the next step.
In extreme cases the program can finish without the spin cycle.
Neighbouring codes
E12 is a motor error, and E11 concerns water overflowing; check which one your display shows.
Washer service in San Francisco
If E13 keeps coming back after you have rebalanced the drum, our Asko washer repair page explains what we cover in the Bay Area, and (415) 993-3547 reaches us directly. Tell us the code, your model (WM76S or another WM76-86 unit) and which redistribution steps you already tried.
Model compatibility: Asko reuses codes across series and model years, so E13 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
E13 reports unevenly distributed laundry on WM76S and WM76-86 series washers.
Important safety warning. Do not attempt repairs involving electrical components, water lines, sealed cooling systems or anything behind a panel. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Asko appliance?
Book a specialist visit for a clear estimate and approval before any repair.
You submit a request with your appliance model and symptom, we confirm an appointment window, and a technician performs an on-site diagnosis. You then receive a clear estimate and decide whether to proceed before any repair begins.
Yes. We provide an upfront estimate after diagnosis. No parts are ordered or installed until you approve the work, so there are no surprise charges.
Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
Service areas are listed on the Locations page. Contact us with your ZIP code to confirm current coverage for your address.
Ready to get your Asko appliance working again?
Book a repair online or call us — clear estimates and approval before any repair work begins.
